Curse

Ka Tet · May 29, 2010, 06:02 PM // 18:02

Quote:

Originally Posted by shoyon456

I don't think Anet is at all behaving like Abigail. Anet is more like a vengeful ex wife than a jealous teenage girl.

Anet didn't just start banning people for the hell of it. A lot of people on the forums here have even admitted they did bot. Others probably downloaded something unknowingly with an unoriginal texmod/other mod. Id say a good 95% of the people (see people not accounts) are guilty at worst. And unlike McCarthy, Anet has game records that can be rechecked. No you can't see them, because it would give botters a heads up, but they do exist.

I was talking about the community witch hunt, and trying to encourage more civil and intelligent discourse. The amount of juvenile judgmentalism is quite disconcerting. I can guarantee that many of the posters here would have very different responses, if their situation were reversed.

[For the sake of argument, I will go along with your 5% rate of error. Since there's no way to know how many accounts were part of multiple accounts belonging to a single person and how many were individual accounts, let's say that 1/2 of the accounts were multis and half were indies. We've got about 1850 individual accounts. Even if we assume that there is no rate of error for the multiples that still leaves about 93 people who just took the shaft.] This not meant to be an exact figure, it is just to illustrate how quickly that rate of error adds up.

Thank you for making an intelligent reply. They are few and far between.

Zarion Silverarrow · May 29, 2010, 06:09 PM // 18:09

Quote:

Originally Posted by Tullzinski

Bah, botters do not even deserve a canned response from ANET, I hope they stop wasting time and money on responding to botters.

Perhaps if people would not have put themselves in this position in the first place they would not have to email support. Imagine that!

All this talk about about "ANET had to make some mistakes in banning people is the same crap I have all heard since Diablo. Get it out of your system and then move on, just do everyone a favor and do not move on to GW2.

Looking forward to more bans!!!!

What if there are innocents,and there are.

Not me,I boted,but there are those that did nothing and got banned.

But sure,you and people like you keep beliving that. A-net makes no mistakes.

Ka Tet · May 29, 2010, 06:12 PM // 18:12

For the posters out there recommend that people call support. NCSoft does not offer support services over the phone.
"We offer telephone support for billing and technical support issues only. You may contact a member of our Billing or Technical Support Teams by calling the number below. We do not offer telephone support for general game support issues. Any calls regarding game support will be directed to use one of the available support methods listed in the Game Support section." from the NCSoft support page.

Feathermoore Rep · May 29, 2010, 06:29 PM // 18:29

How do you personally know its IMPOSSIBLE to ban 3700 accounts without an error?? Nothings impossible my friend, just very very improbable.

PB bans that number daily (if not guaranteed weekly).

Faer · May 29, 2010, 06:38 PM // 18:38

People, please stay on topic and civil. Personal attacks, judgments of character, and Dhuum jokes are not what this thread is for. If you are not going to post something relevant to the intended discussion, then please refrain from posting in this thread at all. There has been more than enough meaningless bickering here already.

Ka Tet · May 29, 2010, 06:52 PM // 18:52

As a vigilant consumer, I did a little digging for those who were banned by GW.

Try the Better Business Bureau, this is the specific office which will handle NCSoft- directed complaints, http://austin.bbb.org/ Their website is very easy to use.

Zarion Silverarrow · May 29, 2010, 08:11 PM // 20:11

Quote:

Originally Posted by Feathermoore Rep

How do you personally know its IMPOSSIBLE to ban 3700 accounts without an error?? Nothings impossible my friend, just very very improbable.

PB bans that number daily (if not guaranteed weekly).

Because no method of detection is perfect. None. No anti-virus is perfect,no program is perfect,no robot is perfect,no company is perfect,and if observation was used on all 3.7k accounts,no human is perfect.

There is mistakes,though this is not A-net's fault. What is being critizised is not the mistakes,but how they stubbornly respond to them.

cormac ap dunn · May 29, 2010, 08:14 PM // 20:14

Quote:

Originally Posted by tha walkin dude

As a vigilant consumer, I did a little digging for those who were banned by GW.

Try the Better Business Bureau, this is the specific office which will handle NCSoft- directed complaints, http://austin.bbb.org/ Their website is very easy to use.

I hope this helps.

s this IS a holiday weekend, please expect that you may not get a response until Tuesday at the least.
whether or not your ban was justified, locking up the support site, the phone support and any other means of contact won't resolve anything anytime soon, be patient and realize these are human beings (unlike those guilty of botting) and therefore have both lives outside of helping you, and responsibilities to their employers. If you believe you are innocent, rather then bog our community down with your plight, Take things up with support with the exact patience and understanding you would ask from them. The results would surprise you.

and to clarify, the BBB will not be so much a help, but the contact of support by other means is helpful.

snaek · May 29, 2010, 08:14 PM // 20:14

Quote:

Originally Posted by zarion silverarrow

There is mistakes,though this is not A-net's fault.

possibly it could be. depending on how good their actually detection methods of are, theres likely a predicted margin of error. if that margin of error is extremely high, but anet decides to go through with the bans anyways (for whatever reason, i.e. pressure from the community), then it is their fault for displaying bad judgement.

JR · May 29, 2010, 08:27 PM // 20:27

Do not post NCSoft staff contact information here. If you have concerns, they go through Martin, Regina, or Stephane.

Emunator · May 29, 2010, 08:28 PM // 20:28

Thanks for the replies people, just added the following to my ticket

Quote:

Just some extra information, my account did get hacked once by a gold trader, might their been botted by that gold seller on my account ?
That could explain a lot too.

cormac ap dunn · May 29, 2010, 08:47 PM // 20:47

Quote:

Originally Posted by Emunator

Thanks for the replies people, just added the following to my ticket

I hope this helps resolve your case if this is in fact what happened, however, i have a feeling upon seeing this, those who were guilty will attempt the same route, remember folks, they have records, further deluding yourselves into thinking that a lie is a solution will only exaggerate your problems. If you used a bot expect this ban will stick. If for some reason Anet didn't already double check to see that in the times that you reported you were hacked and resolved the issue , these botting incidents occurred, then i think they would be more then willing to reverse said ban. One would think that IF that were the case there are clear records of both a different IP being used, a report from a player, a response from support and a clear trail of evidence to follow. To those that believe this is a loophole however, you may find yourselves sadly mistaken

amaretto creme · May 29, 2010, 08:56 PM // 20:56

Quote:

Originally Posted by cormac ap dunn

I hope this helps resolve your case if this is in fact what happened, however, i have a feeling upon seeing this, those who were guilty will attempt the same route, remember folks, they have records, further deluding yourselves into thinking that a lie is a solution will only exaggerate your problems. If you used a bot expect this ban will stick. If for some reason Anet didn't already double check to see that in the times that you reported you were hacked and resolved the issue , these botting incidents occurred, then i think they would be more then willing to reverse said ban. One would think that IF that were the case there are clear records of both a different IP being used, a report from a player, a response from support and a clear trail of evidence to follow. To those that believe this is a loophole however, you may find yourselves sadly mistaken

And people will try to use this as a loophole, sadly. Somewhere around here in all this mess of threads, something was said that made me want to respond (but it was way after the fact) but it applies here. As you said, they have records of everything. They can see if you're lying straight to them or not. And why wouldn't they have records? It's something that is necessary to make sure people do and don't get suspended/banned for the right or wrong reasons. It's why they have logs of everything. What your account does, and what you say in chat and all of that stuff.

Right now, with all the support tickets going through, they don't have enough manpower to look at every account individually, especially when they already determined (and rightfully so) that many people were going to lie out their butts to get their account back. It's half the reason for the automated messages. The other half is it's a holiday weekend. :P They will continue to put out that automated message until all of those that used bots even for a second stop crying to them, and then they can get to the REAL issues of those that were wrongfully banned. It's gonna take time though, because many of these people won't give up for quite a while, I suspect. -sigh-

Tullzinski · May 29, 2010, 11:04 PM // 23:04

Quote:

Originally Posted by Zarion Silverarrow

What if there are innocents,and there are.

Not me,I boted,but there are those that did nothing and got banned.

But sure,you and people like you keep beliving that. A-net makes no mistakes.

All those innocent people are just flooding all the boards about how they were unjustly banned. Like I said before this is old hat seen this whole scene on a much larger scale when all the bans on Dialbo happened, all the same arguements/protests/denials. Too funny!!!

Bring on more bans ANET!!!

Nerel · May 29, 2010, 11:22 PM // 23:22

Quote:

Originally Posted by Emunator

Thanks for the replies people, just added the following to my ticket

One would hope that the support staff would have had the insight to check the dates from when your account was compromised against the dates of when it was allegedly caught using third party software (aka botting)... but it might have been overlooked considering how swamped they probably are...

Maybe update your ticket with the relevant dates for when your account was compromised, and the original support ticket number (from back then) if you still have them.

Goodluck.

Motoko · May 29, 2010, 11:39 PM // 23:39

Quote:

Originally Posted by Tullzinski

All those innocent people are just flooding all the boards about how they were unjustly banned. Like I said before this is old hat seen this whole scene on a much larger scale when all the bans on Dialbo happened, all the same arguements/protests/denials. Too funny!!!

Bring on more bans ANET!!!

I'm just waiting for one of you dumbasses who are laughing at the other wrongly banned people to then get banned.

Seriously. Keep it up. Karma hits hard buddy.

And he doesn't use KY jelly.

amaretto creme · May 29, 2010, 11:43 PM // 23:43

Quote:

Originally Posted by Nerel

Maybe update your ticket with the relevant dates for when your account was compromised, and the original support ticket number (from back then) if you still have them.

Yes, definitely do this, they can go straight to it instead of having to look for it (basically), and the fact that you HAVE that information further proves to them that you are probably innocent if they find that the time in question of when the bot was used is actually when your account WAS compromised.

cormac ap dunn · May 30, 2010, 12:01 AM // 00:01

Quote:

Originally Posted by Gladiator Motoko

I'm just waiting for one of you dumbasses who are laughing at the other wrongly banned people to then get banned.

Seriously. Keep it up. Karma hits hard buddy.

And he doesn't use KY jelly.

I love how THIS is the response. Come on, we have moved on a little bit from that mentality in the last few hours. My guess, is you are, or were banned. Don't feel Anet got it right? Appeal AFTER the holiday weekend! If the wrongly accused take time and have proof of their innocence, no one here would refute they have a right to appeal and play.

Tullzinski · May 30, 2010, 12:36 AM // 00:36

Quote:

Originally Posted by Gladiator Motoko

I'm just waiting for one of you dumbasses who are laughing at the other wrongly banned people to then get banned.

Seriously. Keep it up. Karma hits hard buddy.

And he doesn't use KY jelly.

Won't happen! Anyway I have a long history of reporting bots not using them.

If you are wrongly banned take it up with support.

You and Mr. Karma can keep waiting, I do not have to worry about it, my accounts are clean. I learned my lesson many many years ago with Diablo.

Zarion Silverarrow · May 30, 2010, 12:56 AM // 00:56

Quote:

Originally Posted by Tullzinski

Won't happen! Anyway I have a long history of reporting bots not using them.

If you are wrongly banned take it up with support.

You and Mr. Karma can keep waiting, I do not have to worry about it, my accounts are clean. I learned my lesson many many years ago with Diablo.

Thats what every innocent person you are taking the piss out of was saying.

INB4 Zarion is not innocent,I never said I was.

Quote:

Originally Posted by Tullzinski

I learned my lesson many many years ago with Diablo.

Then why not belive that some people learned a lesson now?